FREQUENTLY ASKED QUESTIONS

MY ACCOUNT
TICKET OFFICE

TICKETS
GAME DAY
PARKING

MY ACCOUNT

How do I log into my account?

First-time users with an account:

  • Click My Account in the top menu bar at goholycross.com/tickets
  • Enter the email address associated with your account (hint: this is the same email address that was associated with your account in our previous platform!)
  • Enter the temporary password shared with you in your welcome email
  • Reset your password

First-time users without an account:

  • To create an account, click My Account, located at the top right corner of your screen.
  • Select Create a New Account button and complete the form. 

How do I change my communication preferences?
To update your communications preferences, simply log into your account (or click the My Account button if you are already logged in) and click Account Information on the left side.

How do I change my password?
To change your password, log into your account (or click the My Account button if you are already logged in) and then select Change Password on the left side of the screen.

I forgot my password. How do I reset it?
To reset your password, click Forgot your password? on the sign-in screen. From there, enter the email address associated with your account and press Recover Password. If you no longer have access to the email associated with your account, please text or call us at 1-844-GOCROSS or email us at tickets@holycross.edu.

 

TICKET OFFICE

What is the best way to reach the Holy Cross Ticket Office if I have questions or need assistance? 
You can reach the Holy Cross Ticket Office by texting or calling 1-844-GOCROSS or by emailing us at
tickets@holycross.edu .

What payment methods are accepted?
For transactions done online and by phone, we accept Visa, Mastercard, American Express and Discover. 
For payments done by mail, we accept all major credit cards as well as personal checks made out to Holy Cross Athletics or the Holy Cross Ticket Office.
For in-person game day payments, we accept cash and credit (Visa, Mastercard, American Express, Discover).
For in-person season ticket payments, we accept cash, credit or personal check.

What time does the ticket office open before events?
The Holy Cross Ticket Office opens three (3) hours prior to kickoff for all home football games and 90 minutes prior to the start of basketball and hockey games. Please click here for more gameday FAQs.

Can I purchase tickets on game day?
Based on inventory availability, tickets may be purchased at the ticket office prior to any home game, but it is highly recommended that you purchase your tickets in advance of game day to save yourself both time and money!

When is the Holy Cross Ticket Office open?
Ticket office hours are Monday-Thursday from 10 a.m. - 4 p.m.
Please note, the physical Holy Cross Ticket Office location is currently closed due to COVID-19 restrictions, but we are still answering your phone calls, text messages and emails!

Where is the Holy Cross Ticket Office located?
The ticket office is located inside the Hart Center at the Luth Athletic Complex at 1 College Street in Worcester, Mass. Once you enter the main entrance, the Holy Cross Ticket Office is located directly to your right. On football game days, there are ticket office locations at Fitton Field, located outside Gate A and Gate E.
Please note, the physical Holy Cross Ticket Office location is currently closed due to COVID-19 restrictions, but we are still answering your phone calls, text messages and emails!

 

TICKETS

Will fans be able to attend games at the Hart Center this winter?
Due to state guidelines and College policies, at this time, fans will not be permitted to attend games at the Hart Center this winter. Fans can still be an integral part of the action by joining the Cutout Cru and watching games on our ESPN+, FloHockey and CBS All-Access platforms.

What sports do I need tickets to attend?
Tickets are required for admission to Holy Cross football, men’s basketball, women’s basketball and men’s ice hockey games.

At what age does my child need a ticket?
Children 5 years and older need a ticket for entry to all home football, men’s ice hockey, and men’s and women’s basketball games. Children 4 and under are free.

How do I renew my season tickets?
Fans are able to renew their season tickets by simply logging on their account at goholycross.com/tickets and selecting Pay for Tickets. Follow the on-screen instructions to complete your renewal. Fans can also renew over the phone by calling the Holy Cross Ticket Office at 1-844-GOCROSS.

How do I upgrade or change my season ticket seat location?
To upgrade or request to relocate your season ticket(s), please call the Holy Cross Ticket Office at 1-844-GOCROSS.

Can I return, refund or exchange my tickets? 
There are no refunds or exchanges on tickets purchased for Holy Cross Athletics events. If an event is canceled, refunds will be issued appropriately.

Are group tickets and experiences available for Crusader Athletics events?
Absolutely!
Group experience packages are one of the best ways to watch the Crusaders! Groups can receive discounted prices when purchasing 10 or more tickets and have the option to book unique experiences like forming a tunnel for the team as they take the field, singing the national anthem, performing on the field and more!

Do students have to pay to attend events?
Admission to all home regular-season Holy Cross Athletics events are FREE for students who present valid student ID. We just ask that students arrive early and cheer loudly!

Are there premium locations available for rent at the Hart Center or Fitton Field?
We are happy to offer fans the ability to rent out of our premium areas, based upon availability, for any home athletic contest. For more information, please text or call 1-844-GOCROSS or email
tickets@holycross.edu .

What ADA accessible areas are there?
ADA accessible seating is available at all of our venues and is marked on our ticketing maps. If you have additional questions, please text or call 1-844-GOCROSS or email us at
tickets@holycross.edu .

I've lost my tickets. What do I do?
We would be happy to assist you! Simply text or call the Holy Cross Ticket Office at 1-844-GOCROSS or email us at
tickets@holycross.edu .

How do I access my print at home tickets?
Print at home tickets are included as an attachment on the order confirmation email you received after completing your purchase. If you did not receive this email, please check your spam folder. To avoid confirmation emails going into your spam folder, please add
holycrossathletics@holycross.edu to your address book.

If you need to reissue or forward your tickets, click the My Account button located at the top right of your screen. Once logged in, simply select Order History from the menu and then click Forward/Reissue Tickets.

Can I purchase tickets to away games through the Holy Cross Ticket Office?
Tickets for select away games will be available for purchase through the Holy Cross Ticket Office. Please call or text 1-844-GOCROSS or email
tickets@holycross.edu for more information.
 

GAME DAY

What time do gates open for events?
For football, tailgating lots open three (3) hours prior to kickoff, with stadium gates opening 90 minutes prior. For basketball and hockey, the Hart Center Arena and Hart Center Rink open 60 minutes prior to the start of each home contest.

I am a parent or friend of a Holy Cross student-athlete. Where do I pick up the tickets they have left for me?
For football, family and friends of Crusader student-athletes who have been left tickets will need to present valid ID at Gate E, located on Fitton Ave., to receive their ticket(s). For basketball and hockey, family and friends who have been allocated tickets by Crusader student-athletes must present valid ID at the Will Call window at the Holy Cross Ticket Office inside the Hart Center. 

Where is the Will Call window located?
For Crusader football games, Will Call is located just before Gate A and under a tent on Fitton Ave. For Crusader hockey and basketball games, the Will Call window is located at the Holy Cross Ticket Office inside the Hart Center.

Are concessions available at athletic events?
Concessions are available at all Crusader football, men’s and women’s basketball and men’s hockey contests.

 

PARKING

Where can I park and how much does parking cost?
Football: Parking at Freshman Field and West Lot is available on both a single-game and season-long basis and can be purchased in advance or on game day. These lots are filled on a first-come, first-serve basis. Baseball Lot parking is only available for purchase as a season-long pass. Availability is limited and requires a minimum season ticket purchase. Pricing varies by lot.
Basketball & Hockey: Parking in either of the two (2) lots in front of the Hart Center at the Luth Athletic Complex is available on a first-come, first-serve basis and is available free of charge. Auxiliary parking can be found in the Hogan Campus Center Lot, the McCarthy Lane lot and the parking garage. Please note, spots tend to fill up quickly on game days, so fans are encouraged to arrive at least 30 minutes prior to game time.

How do I upgrade my football parking pass?
Season ticket holders wishing to upgrade their parking to Freshman Field or West Lot are able to do so by purchasing a pass for their desired lot during the renewal or purchasing process. Season ticket holders wishing to upgrade their parking to the Baseball Lot will be able to join the waitlist during the renewal or purchasing process. Baseball Lot parking is allocated based on availability and priority level.

Does submitting a football parking upgrade request guarantee that my request will be fulfilled?
No, it does not. However, all parking upgrade requests are thoroughly reviewed for consideration. Parking requests are fulfilled based on availability and priority level.